REFUND POLICY

If you receive a product that:

• Is damaged during transit

• Is defective

• Is different from what you ordered
   

Please notify us within 24 hours of delivery by emailing us with:

• Your Order ID

• A description of the issue

• Clear photographs of the product and packaging
   

Damaged Package on Delivery
If the package appears visibly damaged or tampered with at the time of delivery, please refuse to accept it and inform us immediately.

Eligibility for Refunds or Replacements
After reviewing the details and supporting photographs, we may offer:

• A replacement product, or

• A full or partial refund, as applicable

The decision will be based on the nature of the issue and verification of the claim.

Non-Returnable Items
Due to the perishable and consumable nature of food and farm products, products that have been opened, consumed, or used cannot be returned unless they are found to be damaged, defective, or incorrectly delivered.

Refund Processing
Approved refunds will be processed within 7 working days to the original payment method used during purchase.

Contact Us
For any refund, return, or replacement requests, please contact:
Email: renusfarmland@gmail.com
Phone: 9888900496